Shipping Policy
Effective Date: 15th January 2025
At Jo Kreyasyon, we strive to ensure your orders reach you safely and in a timely manner. Below, you’ll find details about our shipping process, delivery times, and associated costs.
Domestic Shipping
We use USPS (United States Postal Service) for all domestic deliveries. Here’s what you can expect:
- Delivery Time:
- Standard delivery typically takes 3 to 5 business days after your order has been processed and shipped.
- Shipping Costs:
- Shipping costs are calculated based on the weight and size of your order. While many standard items incur minimal shipping charges, heavier or oversized items may have increased costs.
- Custom handcrafted fragile items, such as glass bottles, require special handling and packaging to ensure their safety during transit. This may result in additional shipping fees.
Order Processing Time
- Orders are processed within 1 to 2 business days after confirmation. Custom or bespoke items may take longer to prepare, depending on the intricacy of the design. Details regarding custom orders will be communicated directly with you.
Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor the progress of your delivery through the USPS website.
Damaged or Lost Items
If your package is damaged during transit or does not arrive within the expected timeframe, please contact us immediately at [Insert Contact Email]. Be sure to include your order number and any relevant details to expedite resolution.
Custom Orders and Fragile Items
Custom handcrafted items, particularly fragile pieces like bespoke bottles, require additional care in packaging and handling. We take extra precautions to ensure these items arrive safely. Due to the specialized nature of these items, shipping costs may be higher, and delivery times might vary slightly. We will communicate any specific details about shipping for custom orders directly with you.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, feel free to reach out:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
Thank you for choosing Jo Kreyasyon. We appreciate your support and look forward to delivering your bespoke jewelry and cultural creations with care.